What is the Minimum Order Quantity?
The minimum order quantity varies by product. Please contact us for more information about minimum order quantities for your selected product.
Are you a manufacturer?
We are not a manufacturer. Instead, we source all our products directly from other manufacturers and factories. We maintain a strong commitment to quality assurance by regularly inspecting our suppliers’ production facilities before shipment and delivery to ensure that all quality standards are met.
Do you offer free samples?
Yes, we do offer free samples. Depending on the sample request and size, you may need to bear the freight expenses. Please contact us for more information.
How can I order products?
Our product line is divided into 3 different categories – Household, DIY & Hardware, Auto Accessories. Once you decide on the product you would like to order, contact us at info@johnelina.com for more details. For additional help, please check the ‘How its works’ section on our homepage.
Can I design my own label?
Yes, of course. For every product, we provide a blank die-cut. You can design your own artwork and have it sent to us for printing.
What can Private Labelling do for me?
White labelling is what sets you apart from competition. You don’t only offer shoppers value for money, but also boost your profit margins by being in control of your own product line. For more information, visit our Product Services page.
What is the production lead time?
The production lead time varies for each product and typically ranges from 30 to 60 days. However, please consider that during high season periods, holidays, or due to unforeseen extraordinary circumstances like the pandemic, production time may be extended. Feel free to contact us for specific details regarding the lead time for your chosen product.
How do I know the status of my order?
After placing your order, we will provide frequent updates about the status and tracking information. You may contact us at info@johnelina.com, and we will be happy to assist you.
Can I customize the products to my specifications?
All labelling can be adapted to your specific requirements. Additionally, for selected products, both packaging and the product itself can be customized to suit your needs, allowing for private label products. Please reach out to us for further information. For more information on the differences in customization, refer to our Product Services page.
What are the payment terms?
We require a 30% deposit before the production begins. The final balance must be paid before shipping.
Can I choose the currency I am paying in?
We accept payments in EUR.